Built by a household
that was overpaying too.
$999.91
A year's overpayment, hiding in our own electricity bill. $3,517.33 paid, $2,517.42 available, found the first time the engine read it. Every comparison site had told us we were fine.
Fix Your Bill started at our kitchen table, with our own electricity bill and a suspicion that we were paying too much. The government comparison site said our plan was fine. It was wrong by $999.91 a year.
It was wrong because it never read the bill. All it wanted was a postcode and an estimate of how much power a household like ours might use, and an estimate is not a bill. Nothing asked about the things that actually shape what you pay: a concession or pensioner discount, solar on the roof, off-peak hot water, a car charging overnight. Every bill already shows your usage and your rates, and retailers publish theirs. Nothing would put the two together.
So we built the thing that does. It reads the bill itself, asks the questions that matter, prices every retailer publishing to the register at your address, and gives you your real number. The first bills it read were our own.
To be sure it was not just us, family and friends sent us theirs, a few of them with businesses. We ran every one through the same comparison sites. Nothing matched anyone's bill.
Who we answer to.
We are a small, independent Australian business. There are no external investors. No retailer owns any part of us, and no energy company had any involvement in building this.
The model we intend to run on is a fee paid by a retailer when a customer switches to them through us. That is meant to be the whole of it, published in full rather than kept in a footer, and it can never affect which plans we show you or the order they appear in, because the code that ranks your results never sees it.
We built the ranking and put it live before approaching a single retailer, deliberately, so its behaviour is on the record before any money touches it.
Every arrangement we sign is listed by name and dated: arrangements.
Why we don't put a face on this.
We don't put our faces on this. We are a household rather than public figures, and that is a choice about marketing, not a secret.
The company is registered in Australia, and a company's details are on the public record, its directors included. Anyone who wants them can look them up. What we have decided is not to build this on a personal brand.
We would rather this be judged on whether the numbers check out than on who we are. Every figure on this site can be checked against the bill in your hand, and that is the test we would ask you to apply.
The company.
Fix Your Bill is operated by ECO Systems Holdings Pty Ltd, ABN 24 697 054 327, based in Melbourne.
You can reach us at hello@fixyourbill.com.au. There is no call centre and no sales team, and a person reads what you send.
If something goes wrong.
If something has gone wrong, tell us first at hello@fixyourbill.com.au and we will work through it with you. If you are not satisfied with how we handle it, and it concerns your personal information, you can take it to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
Are you the same as checkyourbill.com.au?
No. We are not related to checkyourbill.com.au and there is no common ownership between us. We will never cold-call you.
What we promise.
Your bill is read once, then deleted.
We keep the numbers we read only if you ask us to save them. The document itself is deleted either way.
The register, not a commercial panel.
Every retailer that publishes plans for your address, including the ones who pay us nothing. That means the national electricity market: NSW, Victoria, Queensland, South Australia, Tasmania and the ACT. Not WA or the Northern Territory, which sit outside it.
No sign-up, no sales calls, no personal information sold.
You never have to tell us who you are to get your number. We never sell personal information.
Estimates, not quotes, with the working shown.
Every figure can be checked line by line against the bill in your hand.