Privacy Policy

1. Overview

ECO Systems Holdings Pty Ltd (ABN 24 697 054 327) (“we”, “us”, “our”) operates fixyourbill.com.au. This Privacy Policy explains what we collect, why we collect it, who we share it with, and how you can access or delete it.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We treat ourselves as bound by the APPs in full.

2. Information we collect

What we collect depends on how you use the service. There are two paths.

If you compare by postcode we collect:

• Postcode: to find plans available in your area.
• Bill type: whether you are comparing electricity or gas.
• Site usage data: pages visited and comparison results viewed.

If you upload a bill we receive and process the bill you provide. A bill is a document about you, and it typically contains personal information. Depending on what appears on your bill, this can include:

• Your current retailer, plan name, and billing period.
• Your electricity or gas usage, tariff rates, supply charges, controlled load, solar feed-in rates, discounts, and historical usage across previous periods.
• Your NMI (National Metering Identifier) and postcode, where shown on the bill.
• Any other text printed on the pages you upload, which may include your name, supply address, and account number. We do not require these to produce your comparison, but if they appear on the pages you upload, they are read as part of the document.

3. Your bill is read by a third-party AI service, overseas

This is the most important disclosure in this policy, so we are stating it plainly.

When you upload a bill, the page images are sent to Anthropic, an artificial intelligence provider, whose model reads the document and extracts the details listed above. Anthropic processes this data outside Australia (in the United States).

This means your bill, including any name, supply address, and NMI printed on it, is disclosed to an overseas recipient in order to deliver the service. We take reasonable steps to protect it, including relying on Anthropic's contractual terms and security commitments, but by uploading a bill you accept that this overseas processing occurs.

If you would rather not have a document processed this way, use the postcode comparison instead. It does not involve any AI processing of your documents.

4. Automated processing

Two automated steps affect what you see:

• An AI model reads your bill and extracts the figures. It can misread a document. The numbers we show you are an estimate based on that extraction, not a quote.
• An algorithm then ranks available plans by projected annual cost on your usage, cheapest first. The ranking is produced by that calculation alone.

No automated decision we make has a legal effect on you. You decide whether to switch, and the retailer you choose runs its own process.

5. Why we collect it

• To read your bill and work out what you are currently paying.
• To compare that against published plans and show you cheaper options.
• To improve the accuracy of our extraction and comparison.
• To generate aggregated, non-identifying statistics about how the service is used.

We do not use your information for advertising, and we do not sell or rent it to anyone.

6. Who we disclose it to

• Anthropic: to read your uploaded bill, as described in section 3.
• Our hosting provider: which runs the service and processes your request. We do not keep your bill in persistent storage (see section 7).
• A retailer you choose: only if you choose to switch, and only the details needed to do it. We do not pass your information to any retailer you have not chosen.
• Our email provider: only when you ask us to email you something, and only so it can be delivered. That is your results and the link back to them if you save your session, or your switch summary if you send it to yourself.
• Our analytics and CRM providers: Google (Google Analytics, loaded through Google Tag Manager) and HubSpot, which is our customer relationship management system. Both run on every page of this site and both receive standard web analytics information: the pages you view, roughly where you are from your IP address, and what browser and device you are using. Neither receives your bill or anything read off it. See section 8 for the cookies they set.

When you click through to a provider's website, that provider's own privacy policy applies from that point.

What happens when you switch

Choosing to switch opens a screen showing what we read off your bill, plus a few details only you can give us (your mobile, email, date of birth, and optionally a driver licence number so the retailer can confirm who you are). You fill that screen in your own browser. Nothing on it is sent to us or stored by us, and it is gone when you close the tab.

For a small number of retailers whose sign-up forms accept it, some of those details (your postcode, or whether you want electricity or gas) travel in the web address of the link you follow, so their form opens on your details instead of empty. That link is opened by you, in your browser, to the retailer you picked. We never send your details to a retailer you have not chosen.

Every other retailer owns its own sign-up form, so nothing can be sent at all. In that case we show you your own details on screen, ready to copy, and you type them into the retailer's form yourself.

You can send that summary to your own email address, so you can finish on a computer rather than a phone. Where we can send email, we send it for you, to the address you typed and to no one else, and we keep no copy of it. Where we cannot, it is composed in your own mail app and we never see it. Either way it goes to you, never to a retailer.

We do record that a switch happened: which retailer, whether their form could be pre-filled, and whether you were on a phone, tablet or computer. That record holds no name, address, meter number, email or amount, and it cannot be traced back to you.

7. Storage, security and retention

We process your bill in memory to produce your comparison during your request, and we do not keep it on our servers afterwards. Your uploaded page images and the details extracted from them are not stored server-side once your results have been generated. Your results are returned to your browser and are not retained by us. (While reading your bill we send its pages to Anthropic; see section 6.)

If you choose to save your session, one thing changes and only one. We store your email address and the figures from the runs you saved: which fuel, the postcode, the retailer and plan you are on, what you are paying a year, and what the cheapest plan we could price would cost. We do not store your bill, your meter number, your address, your name or anything else read off the document, and everything above about the bill itself still applies. Saving is optional. Your comparison is complete without it, and if you never save, nothing is kept.

We take reasonable technical and organisational measures to protect the information we hold. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You can ask us to delete the information we hold about you at any time. See section 9.

8. Cookies

We use essential cookies so the site functions correctly. We do not use cookies to target advertising at you, and we do not sell what they collect.

We also use two third-party tracking tools, and both of them set cookies in your browser. Google Analytics, loaded through Google Tag Manager, tells us how the site is being used: which pages get read, how people arrive, whether a page is working. HubSpot, our customer relationship management system, sets a cookie that lets us recognise a returning visitor across sessions. These are analytics and CRM cookies rather than advertising cookies, but they are tracking cookies and we would rather say so plainly than bury it. You can block or delete them in your browser settings, and the comparison still works if you do.

If you save your session, we set one cookie so your browser stays in it without another email. It holds a random value and nothing else, no address and no figures, and it is removed when you delete your saved session.

9. Access, correction and deletion

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. Email hello@fixyourbill.com.au and we will respond within a reasonable period. There is no charge for making a request.

10. Complaints

If you believe we have mishandled your personal information, contact us first at hello@fixyourbill.com.au. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

11. Changes to this policy

We may update this policy as the service changes. The date at the top of this page shows when it was last updated.

12. Contact

Questions about this Privacy Policy: hello@fixyourbill.com.au.