Getting your bill as a PDF on your phone

First, what is a PDF?

A PDF is simply the electronic copy of your bill. It is the exact same bill you would get in the mail, but as a computer file instead of paper. It looks identical, page for page. When your energy company emails your bill or lets you download it from their website, a PDF is what they give you.

Why bother with it? A PDF reads perfectly almost every time, because it is the original, not a photo of it. If you can find yours, it is worth the minute it takes. There are two places it lives: your email, or your energy company's online portal.

If your bill arrives by email

1. Open the email from your energy company. It usually arrives around the same date each month or quarter.
2. Look for the attachment. It appears as a small rectangle, often near the top or bottom of the email, with a name like Your Bill or Tax Invoice.
3. Tap the attachment once to open it. You should see your bill on screen.
4. Now share it to Fix Your Bill. Tap the share button. On an iPhone it is a square with an arrow pointing up. On most Android phones it is three dots joined by lines, or the word Share.
5. Choose Save to Files (iPhone) or Download (Android). Your bill is now saved on your phone.
6. In Fix Your Bill, tap Choose files, and pick the bill you just saved.

Some emails do not attach the bill and instead have a button that says View your bill. That button usually takes you to the app or website, so follow the next section instead.

If you use your energy company's app

1. Open the app and sign in.
2. Look for a section called Bills, Billing, or Payments. It is often behind a menu button, which looks like three stacked lines.
3. Tap the most recent bill.
4. Look for Download PDF, View PDF, or a downward arrow. Tap it.
5. The bill saves to your phone. In Fix Your Bill, tap Choose files and pick it.

Cannot find it?

Take photos of the paper bill instead. It works well too, and we will show you exactly what we read. There is a short guide on taking a good bill photo.